FAQs
Minimum or maximum orders
Orders are for 6-bottle cases of wine, up to 10 cases. One case contains 6 x 750ml bottles of wine, except for the Late Harvest Riesling which is 6 x 375ml bottles. Please contact us directly for orders of 10 cases or more.
Shipping & delivery costs
We charge NZD $12.00 for delivery in New Zealand. We offer FREE DELIVERY for orders of 2 cases or more, up to 10 cases.
Overseas deliveries
No unfortunately orders are delivered within New Zealand only. We are available in some overseas markets however. Please click here for information about our international stockists.
Delivery times
Most orders are delivered within 3-5 working days. Please contact us immediately if your order has not arrived within 5 working days. Our delivery fleet operates Monday (9am) through to Saturday (5pm).
We offer two delivery options: Standard Courier or Courier & Signature:
- Standard courier – the product will be left if the delivery point is unattended
- Courier & Signature – requires you, or someone over 18 years of age, to be present to accept the order. If the delivery point is unattended the product will not be left, it will be returned to the depot and a calling card will be left with details for collection.
My wine was damaged upon delivery
If you are unhappy with your product or unfortunate enough to receive a faulty or damaged product we’ll replace it or issue a refund. If possible, do not destroy the product and please contact us immediately. Unfortunately we cannot accept responsibility for deliveries to unattended addresses, please contact us before returning any products.
Changes and cancellations
Please contact us immediately if you wish to change or cancel your order. If your order has not been dispatched at the time of cancellation, your credit card will be refunded in full.
Privacy and email preferences
We respect your privacy and don’t rent or sell your personal information to anyone. Please read our Privacy Policy for more information. You can update your preferences or elect to unsubscribe to stop receiving our emails at any time.
Sustainable Wine Growing Certification
We are certified members for Sustainable Wine Growing New Zealand. We believe everything we do has an impact. We aim high, seek understanding and make great choices for our business, our family and our land. It’s more than being sustainable, it’s a lifestyle.